Shipping policy
SHIPPING POLICY
Thank you for shopping with Von Der Sebastian. We aim to process and deliver your order as efficiently as possible. Please review the information below regarding order processing, shipping, delivery, and related responsibilities.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During high-volume periods, product launches, promotions, or holiday seasons, processing times may be extended.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
SHIPPING WITHIN THE UNITED STATES
We ship to eligible addresses within the United States.
Shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout based on your delivery address and the shipping option selected.
Estimated delivery times generally begin after your order has been processed and handed over to the shipping carrier.
Please note that all delivery dates and transit times are estimates only and are not guaranteed.
SHIPPING RATES
Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.
From time to time, Von Der Sebastian may offer free shipping or promotional shipping rates. Any such offer may be subject to minimum purchase requirements, geographic restrictions, promotional periods, or other conditions stated at the time of the promotion.
ORDER TRACKING
When tracking information is available, you will receive it by email after your order has shipped.
Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.
Once the package has been transferred to the shipping carrier, tracking updates and delivery scans are managed by that carrier.
DELIVERY DELAYS
Delivery times are estimates only.
Von Der Sebastian is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:
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carrier delays;
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severe weather;
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natural disasters;
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transportation disruptions;
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incorrect or incomplete delivery information;
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customs or government processing;
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high seasonal shipping volumes; or
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other events beyond our control.
Once an order has been transferred to the shipping carrier, title and risk of loss pass to the customer to the fullest extent permitted by applicable law.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at info@vondersebastian.com.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
If a package is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be shipped again.
LOST, STOLEN, OR MISSING PACKAGES
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:
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Check around the delivery location and with other members of your household.
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Check with neighbors, building reception, concierge, or mailroom personnel.
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Contact the shipping carrier directly using your tracking number.
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Contact us at info@vondersebastian.com if you require additional assistance.
Von Der Sebastian is not responsible for packages that are lost or stolen after being confirmed as delivered by the shipping carrier, except where otherwise required by applicable law.
DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as possible at info@vondersebastian.com and include:
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your order number;
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a description of the issue;
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photos of the packaging; and
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photos of the affected item.
Claims involving damaged products will be reviewed in accordance with our Refund Policy.
INTERNATIONAL SHIPPING
If international shipping is available to your destination, available shipping methods and rates will be displayed at checkout.
International customers are responsible for any applicable customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country unless otherwise expressly stated at checkout.
These charges are not controlled by Von Der Sebastian and are not included in the product price or shipping charge unless expressly stated.
Customs processing may also cause delivery delays beyond the estimated delivery timeframe.
Customers are responsible for ensuring that products ordered from Von Der Sebastian may legally be imported into their destination country.
ORDER CHANGES AND CANCELLATIONS
Orders begin processing shortly after they are submitted.
If you need to request a change or cancellation, please contact us immediately at info@vondersebastian.com.
While we will make reasonable efforts to assist you, we cannot guarantee that an order can be modified or canceled once it has been accepted or entered the fulfillment process.
RETURNS AND EXCHANGES
Shipping-related returns and exchanges are subject to our separate Refund Policy.
Please review our Refund Policy for information regarding eligibility, return procedures, exchange conditions, return shipping costs, and refunds.
CONTACT US
If you have any questions regarding shipping or delivery, please contact us:
Von Der Sebastian
BILGI LLC
7901 4TH ST N STE 27052
St. Petersburg, FL 33702
United States
Email: info@vondersebastian.com
We reserve the right to update or modify this Shipping Policy from time to time. The version published on our website at the time of your purchase will apply to your order, subject to applicable law.
